Data Retention & Privacy
Understand customer deletion requests, automatic cleanup, and what your office should archive outside Sparki.
Privacy
Sparki keeps operational customer data temporary by default.
Use this page to understand what is cleaned up automatically, what customers can request, and what your office should export before data leaves Sparki.
What Customers Can Request
Customers can open their customer portal settings to update their own personal details or request deletion of their customer account and personal data. A deletion request appears as a customer request in the dashboard so your team can review it and handle any legal or operational exceptions before processing.
Automatic Cleanup Windows
Customer dataCustomer records are scheduled for anonymization after 24 months by default.
Uploaded documentsCustomer-uploaded documents are scheduled for deletion after 180 days.
Closed projectsClosed, cancelled, or completed projects are scheduled for cleanup after 180 days.
Existing dataOlder data that first becomes eligible receives a 30-day grace window before cleanup.
If your office must keep a file for legal, mortgage, rental, tax, or seller-reporting reasons, export or download it into your own secured archive before the retention window ends.