Answer
Review workflow answers and the ending a customer reached.
Interaction type
Answer interactions show what a customer submitted in a workflow and which ending matched those answers.
This helps the team understand why Sparki routed the customer to an appointment, message, bid flow, URL, request, or other next step.
When a customer completes a workflow, Sparki stores the submitted answers and the logical ending that matched. Review answers from Inbox or from the customer timeline when you need to understand a customer's situation before responding.
What to Look For
Check the workflow name, the submitted answers, required fields, and the ending. If the ending opened an appointment, message, or bid flow, review that related interaction too.
WorkflowWhich question flow did the customer complete?
AnswersWhich fields explain the customer's need, qualification, or route?
EndingWhich next step did Sparki show after the workflow was submitted?
Related Results
When a workflow belongs to a larger action, the answers stay close to that action. Bidding answers, pre-validation answers, and appointment qualification results can appear inside the related appointment, bid, or request context instead of always creating a separate top-level timeline item.
Use this when reviewing follow-up: open the appointment, bid, request, or customer timeline first, then check the collected workflow data attached to that interaction.
Plan and Role Notes
Workflows are available on Pro and Custom portals. Members need Edit workflows to change workflow setup, but visible workflow answers can be reviewed from customer activity when the member has access to the portal.